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9/11/2001
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Firm Shows How to Cut Costs
By Jill Tokarczyk, Olympian Business Editor
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     Two independent businessmen are cutting into part of the giant American Telephone and Telegraph Co's Yellow Page business.  And the men claim their service can save Olympia area firms money.
     Matt Tonning and Perry Johnston of WestPage Agency in Spokane have made a business of advising firms throughout the Pacific Northwest against advertising heavily in telephone book Yellow Pages.  They lately started doing business in Olympia.
     Tonning, a former Yellow Page salesman with General Telephone Directory Corp., says he started his own business because he believes big advertisements in the Yellow Pages aren't always necessary.
     He says studies show that people using Yellow Pages generally are looking for phone numbers and addresses, not a fancy sales pitch.
     "We go to businesses and show them why they are buying too much space or need to change their Yellow Page advertising."
     Tonning estimates his firm has saved businesses about $2 million in Yellow Page ad costs.
     For its service, WestPage gets a percentage of the money it saves a customer in ad costs - in the Olympia area Tonning charges 15-to-35 per cent.
     Tonning says he tries to stay away from direct competition with AT&T, the largest corporation in the world.  WestPage hasn't started a new directory in
competition with AT&T or General Telephone, he notes. Tonning admits the telephone companies don't like his firm taking business away from them.  He fears there may be warfare soon with the big firms.
     "The Yellow Page departments would like it if I was back with General Telephone or back in the real estate business with my father."
     Yellow Page advertising is one of the biggest and fastest growing revenue sources for AT&T's Bell System.  Last Year, the company made $3 billion in Yellow Page revenues, up from $2.1 billion in 1980.
     The Yellow Page business is highly profitable, Dale Vincent, Pacific Northwest Bell community affairs manager, says.  "That is why so many people want to get involved with them (Yellow Pages.)."
     West Page is a money maker for Tonning and his partner - although on a much smaller scale than Yellow Pages are for AT&T.
     Tonning says he wouldn't have left a $45,000 a year job with General Telephone for another job that makes less money. "I'm making that plus more."
     Vincent says he's not sure Tonning's Yellow Page venture makes much sense because the phone company would reduce a firm's ad for no cost.
     Tonning counters that as long as phone books exist, businesses will want WestPage's service because it provides an independent view of advertising needs.
 
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